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Cambodia Phar-Med 2015 - International Exhibition & Conference on Pharmaceutical and Medical Industry for Cambodia will be held at Phnom Penh Hotel, Phnom Penh, Cambodia.
UzMed Expo 2015 on September 29 - October 01, 2015 at Uzexpocentre, Tashkent, Uzbekistan.
Warsaw International Healthcare Exhibition WIHE 2014 - Hospital for Medical equipment, Laboratory equipment, Furniture and facilities for hospitals and WIHE 2015 - Pharmacy for Medicines and Pharmaceutical production will be held in Warsaw, Poland.
Medicine and Health 2015 - 23rd International Specialized Exhibition of Medical Instrumenhts, Equipment and Diagnostics will be held in Minsk, Belarus
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The 19th China International Exhibition & Symposium on Dental Equipment Technology & Products will be held on October 21-24, 2015 at Shanghai World Expo Exhibition and Convention Center, Shanghai, China.
International Paediatric Medical Congress on November 12-14, 2015 in Dubai, U.A.E.
MEDICA 2015 - World Forum for Medicine will be held on 16-19 November, 2015 in Dusseldorf, Germany.
Geriatric Care Asia 2015 - Medical Exhibition & Conference on Gerontology & Geriatric Care will be held on 26-18 November, 2015 at Kaohsiung Exhibition Centre, Taiwan.
NEPAL MEDICAL SHOW 2015 - An Idyllic Platform for Surgical & Medical Products in Nepal from 17-19 December, 2015
MEDICAL FAIR INDIA 2016 on March 11-13, 2016 at Bombay Convention & Exhibition Centre, Goregaon (East), Mumbai, India.
IMTEC 2015 on 28–30 March, 2016 at Oman Convention & Exhibition Centre (OCEC), Muscat, Sultanate of Oman.
Orthopedic & Rehacare Canton on March 25-27, 2016 at Poly Word Trade Center, Guangzhou, China.
Manufacturer of Hospital Furniture
MEDEXPO AFRICA - KENYA 2016, 19th International Medical and Healthcare Products & Equipment Trade Exhibition will take place at The Kenyatta International Conference Center, Nairobi , Kenya, from the 17 - 19 November, 2016.
EEPC India invites entries for Product Catalogue on Medical Device, Surgical Equipment & Pharma Machinery sector
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Business processes that historically were kept inside the firm, such as accounting and similar paperwork, are increasingly being outsourced to places where costs are cheaper and back-office operations can be provided all day, every day, to keep up with commercial transactions.

So it is no surprise that business process outsourcing is enjoying fast growth. There are predictions of up to 20% increases in the business well into 2008.

Until now international brands have dominated the market. But developing countries can also compete - provided they are willing to make the adjustments and commitments to meet the standards demanded, as the participants in ITC’s 2005 Executive Forum learned from a member of Uganda’s association for outsourcers.

From paper to online
In Canada, Wall & Associates, an accounting company providing services to small businesses and independent professionals, had been processing most paperwork manu- ally. It decided to try to increase its client base by providing online access to data entry. A family-run accountancy firm, Wall & Associates serves around 13,000 clients in Canada’s major metropolitan areas. It already outsources to India and Uganda. In 2001, the Uganda Investment Authority came to Wall while investigating outsourcing opportunities for its country’s firms.

As a result, Wall & Associates sent a mission to Uganda to explain outsourcing opportunities. Fifty professionals attended the presentation, resulting in 20 proposals. Cayman Consults of Uganda, established in 2000 and part of the 30-member Ugandan Outsourcing Association, won the contract to process receipts.

Training, meeting obstacles
The founder and chief executive of Cayman, Abu Luwaga, received training in Canada over three months on issues such as the tax system, attitude, time management, confidentiality and technical skills. He worked with Wall & Associates to develop a curriculum to train people in Uganda, focusing on information technology (IT), personal development and accounting.

“Our expectations were very high,” says Mr Luwaga. “We invested in a large overhead of computers and provided expensive connectivity.”

A major obstacle was the slowness and high cost of Internet lines — US$ 700 per month in Uganda, compared to US$ 50 in Canada. There were also confidentiality issues. Several of Wall & Associates’ clients were reluctant to share information online. In addition, until recently, Internet policy in Uganda did not allow for Voice Over Internet Protocol, which was part of Wall & Associates’ system.

Opening government’s eyes
“One success story is what it takes to open the Government’s eyes to potential in service sectors,” explains Vincent Musubire, head of the Ugandan Outsourcing Association. “In Uganda, this case helped change government policies on telecommunications. The potential exists, but infrastructure is one of the main obstacles faced by small service providers.”

Today, connectivity costs in Uganda have been slashed by half because the Government understood the predicament of small providers and allowed other telecommunication companies to build the necessary infrastructure and offer access at a cheaper rate.

Service-level agreements
Governments’ policy-makers also have a role in helping define the services. Only by including the details in the Service Level Agreement can expectations be met, for example through providing appropriate training, setting targets and performance-based penalties or bonuses. Often, this detail is missing from agreements. As a result the client’s expectations are not met.

Governments must also recognize their role in developing national strategies that will attract the bigger investors. As a starting point, look at what the leading countries, such as India and Ireland, provide. In Mauritius, the Government offers potential clients special corporation tax rates, reduced telecommunication costs, duty-free technical support and expedited visas for experts in business process outsourcing.

The Executive Forum debate focused on three areas: Is business process outsourcing still an opportunity for small firms? What are the key components of a successful export strategy? What is the role of the broker?

Points made included suggestions for small firms and government strategists:

» Find sustainable service niches. Devise an exit strategy if the demand in their niche dries up.
» Target opportunities requiring a high skill set and not only offer “cut and trim” services.
» Move to favourable locations, such as high-tech business parks, to reduce costs (office space, telecoms, etc.).
» Use their size as a strength: decisions can be made quickly and staff can be kept motivated.
» Look at opportunities for niche markets that the bigger players will not compete for. At a time when the market for providing business process services continues to grow quickly, new opportunities are appearing all the time.
» Try to partner with a foreign firm, either one that is already established in the country and can offer world-class facilities, or one that markets its services overseas.
» Make available effective infrastructure so that suppliers can compete on costs. They must also help create the legal structure and provide a secure environment.
» Form effective partnerships with business to attract investors and promote an attractive national offering.
» Treat information technology as a priority sector.
» Give incentives to brokers, who play a crucial role in ensuring that services get to the market, so that they become active participants in making deals.

Contributors: N. Domeisen, E. Barreto, M. Wake (ITC); A. Luwaga (Cayman Consults)

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The 21st BIHE 2015 exhibition on Sept. 18-20, 2015 - the largest healthcare event in Caucasus will be held at Baku Expo Centre, Baku, Azerbaijan.
PHARMEDI 2015 - 10th Edition of Vietnam International Exhibition on Products, Equipment, Supplies for Medical, Pharmaceutical, Hospital & Rehabilitation will be held at SECC, Ho Chi Minh City, vietnam from 23-26 September, 2015.
The Public Health 2015 exhibition will take place from 29 September to 1 October 2015 at the International Exhibition Centre in Kyiv, Ukraine.
Medical Myanmar 2015 on October 8-10, 2015 in Yangon, Myanmar.
GCC Pharmaceutical Congress 2015 on October 5-8, 2015 in Dubai, U.A.E.
Care World TV Channel - Asia's only Complete Health & Wellness Satellite TV Channel
India Rehab and Care Expo 2015 - India's definitive exhibition and conference on products and services that enable the differently abled will be held on November 19-21, 2015 at Bombay Exhibition Centre, Goregaon(E), Mumbai in Maharashtra, India.
IIMTC 2015 - The second edition of India International Medical Tourism Congress is scheduled to be conducted at New Delhi from 20th to 21st November, 2015.
Elder Care Asia 2015 - International Fair on Facilities & Lifestyle for Seniors will be held on 26-18 November, 2015 at Kaohsiung Exhibition Centre, Taiwan.
ExpoMed Eurasia 2016 on March 24-27, 2016 in Istanbul, Turkey.
EgyMedica 2016 on 05-07 May, 2016 at Cairo Convention Center, Cairo, Egypt.
MEDEXPO AFRICA - TANZANIA 2016, 19th International Medical and Healthcare Products & Equipment Trade Exhibition will take place at Mlimani Conference Center, Dar-es-Salaam, Tanzania, from the 1 - 3 December, 2016.
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Business Process Outsourcing - From Canada to Uganda, Business Process Outsourcing
Introduction, Definition, Management & Solutions of Business Process Outsourcing

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